Return policy

Last Updated: September 18, 2026

Thank you for shopping at OSSAS SG! We want you to love what you ordered. If you are not entirely satisfied with your purchase, we’re here to help.

1. General Return Window

• We offer a 30-Day Return Policy starting from the date your item is delivered. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.

2. Category-Specific Return Conditions

Because OSSAS SG offers a diverse curated selection, specific conditions apply to different product categories:

• Women's Apparel: Clothing items must be unworn, unwashed, free of stains or odors, and have all original tags and hygiene liners attached. Intimate wear or final sale items (as marked on the site) cannot be returned due to hygiene reasons.
• Home Goods & Drinkware (e.g., Grid Ice Cups/Tumblers): Items must be unused, unwashed, and returned in their original undamaged boxes/packaging. Fragile drinkware must be securely packed to avoid transit damage during return.
• Electronics & Smart Appliances (e.g., Robot Vacuums): Robot vacuums and other electronic items must be returned in their original manufacturer packaging, complete with all accessories, charging docks, manuals, and spare parts. Units showing signs of intentional misuse, water damage, or missing components may be subject to a partial refund or rejection.

3. Return Process & Instructions

• To initiate a return, please contact our support team with your order number and clear photos/videos of the item (especially for defective or damaged goods).
• Once your return is approved, we will provide you with the return shipping instructions and address.
• Customers are generally responsible for return shipping costs unless the item arrived defective, damaged, or incorrect.

4. Refunds

• Once we receive and inspect your returned item, we will notify you via email regarding the approval or rejection of your refund.
• If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of business days.

5. Exchanges & Defective Items

• We only replace items if they are defective or damaged upon arrival. If you need to exchange an item for the same product, please contact us within 48 hours of delivery.

6. Contact Us

If you have any questions or concerns about our Return Policy, please reach out to us via our store's contact page or customer support email.