Shipping policy

Last Updated: September 18, 2026

Thank you for shopping at OSSAS SG! We are committed to providing you with a smooth and reliable delivery experience. Please review our shipping policy below to understand how and when your orders will be shipped.

1. Order Processing Time

• All orders are typically processed within 1 to 3 business days (Monday through Friday, excluding weekends and public holidays) after receiving your order confirmation email.
• Once your order has been shipped, you will receive a confirmation notification along with tracking information.

2. Shipping Rates & Delivery Estimates

Delivery charges and estimated transit times for your order will be calculated and displayed at checkout.

• Standard Shipping: Estimated delivery usually takes [Insert Number] to [Insert Number] business days depending on the destination.
• Please note: Delivery estimates are approximate and may be affected by peak shopping seasons, carrier delays, customs clearance, or unforeseen circumstances beyond our control.

3. Multi-Category Packaging & Shipping Notice

Because OSSAS SG offers a diverse curated selection of products—ranging from lightweight women's apparel and home goods to specialized items like grid tumblers (ice cups) and smart electronics (such as robot vacuums):

• Separate Shipments: To ensure your items arrive safely and efficiently, items ordered together may occasionally be shipped from different fulfillment centers or packaged separately.
• You may receive multiple tracking numbers for a single order if your purchase includes bulky electronics/home appliances alongside apparel or drinkware. Rest assured, you will not be charged extra shipping fees for split shipments unless otherwise specified at checkout.

4. Shipping Destinations

We currently ship to [Insert regions/countries, e.g., Singapore, international regions, etc.]. If you have any questions regarding shipping availability to your specific location, please feel free to contact our support team.

5. Customs, Duties, and Taxes

• Customers are responsible for any customs duties, tariffs, or value-added taxes (VAT) that may be levied by the destination country upon arrival.
• OSSAS SG is not responsible for delays caused by customs processing in the destination country.

6. Incorrect Address Disclaimer

• It is the responsibility of the buyer to ensure that the shipping address entered at checkout is correct.
• If a package is returned to us due to an incorrect or incomplete address provided by the customer, the customer will be responsible for any reshipping costs.

7. Lost, Stolen, or Damaged Packages

• Damaged Items: If your item arrives damaged (especially fragile items like glass/grid ice cups or electronic appliances), please contact us within 48 hours of delivery with clear photos of the damage and the outer packaging so we can assist you.
• Lost Packages: Once an order is handed over to the courier, tracking updates are managed by the carrier. If your tracking shows delivered but you have not received it, please reach out to the carrier directly or contact our support for assistance.

8. Contact Us

If you have any questions or concerns regarding your shipment, please reach out to us via our store's contact page or customer support email.